Aera Technology

Aera Technology is a pioneer in the growing category of Decision Intelligence – the technology to digitize, augment, and automate decision-making processes with AI and machine learning. Through our AI decision automation platform, Aera Decision Cloud™, we are helping the best-known brands in the world make smarter, faster decisions.

Privately-held and VC-funded, we have a global team of over 400 Aeranauts – and we’re growing. We deliver Decision Intelligence innovation and services that enable enterprises to automate and scale decision making with accuracy and speed. We continue to be the trusted choice of market leaders for our proven ability to generate value and unlock opportunities that were previously unattainable.

Responsibilities

Quickly learn the functional aspects of Aera’s product line
Work on customer-reported issues by interacting with various teams including QA, App Development, Engineering, and Product Management
Gather information systematically and efficiently and perform root cause analysis
Communicate with customers on the status of issues and project items and be responsible for the ticket life cycle
Responsible for respecting the defined SLAs we have with each customer
Develop knowledge base articles for the use of internal team and external partners
Participate in shift rotation
Bring a positive, collaborative, team-oriented attitude

About You

1 to 4 years of professional experience with a Bachelor’s degree in a technical field or equivalent
Hands-on experience in SQL, Complex DB queries, DB performance analysis, and optimization.
Log analysis and performance troubleshooting in Unix
Experience with SSO, REST API
Expertise in Business Intelligence software: ETL, data-warehouse concepts
Knowledge or Experience with Application servers
On and offshore coordination and communication
Very eager to dig into technical support issues to figure out the root cause so the issue will not recur
Customer-focused with excellent communication skills.
Bring a positive, collaborative, team-oriented attitude to the office and your customers every day!

Nice to Have

Experience working in a start-up software company is a strong advantage
SAP techno-functional experience will give you a large advantage working with our large enterprise customers
Knowledge of the following tools is preferred: ZenDesk, JIRA, Confluence, GitHub (or similar), Google Suite

Benefits Summary

At Aera Technology, we strive to support our Aeranauts and their loved ones through different stages of life with a variety of attractive benefits, and great perks. In addition to offering a competitive salary and company stock options, we have other great benefits available. You’ll find comprehensive Private Health Care options and well as a monthly home office reimbursement. We offer unlimited access to online professional courses for both professional and personal development, coupled with people manager development programs. We believe in a flexible working environment, to allow our Aeranauts to perform at their best, ensuring a healthy work-life balance.