Job Summary

We’re hiring a bilingual (Spanish–English), proactive, and detail-driven Customer Service Representative (B2B) to support institutional and wholesale clients across Mexico and Latin America. You’ll manage daily order operations, client communication, and service excellence for sports clubs, schools, and corporate partners — often interacting with international clients and suppliers in both languages.

This role requires a hands-on professional who can coordinate with production and logistics, resolve issues quickly, and maintain strong, long-term relationships that drive satisfaction and repeat business. You’ll be the operational link ensuring that every order—from design to delivery—meets client expectations for quality, speed, and reliability.

Key Responsibilities

Serve as the main point of contact for assigned B2B accounts (sports teams, schools, distributors, corporate clients).
Process and track purchase orders in coordination with the Sales and Production teams.
Provide timely updates on order status, delivery schedules, and product availability.
Handle post-sale service: manage returns, exchanges, and quality claims efficiently.
Maintain and update client records, pricing lists, and agreements in the CRM system.
Collaborate with Logistics to ensure accurate and on-time shipments.
Identify cross-selling or upselling opportunities aligned with client needs.
Assist in the preparation of quotes, proposals, and contract documentation.
Support trade events, exhibitions, or institutional presentations when needed.
Collect client feedback to help improve service and product quality

Requirements

Bachelor’s degree in Business Administration, International Trade, Marketing, or related field.
Minimum 2–3 years of experience in B2B customer service, ideally within apparel, sportswear, or manufacturing sectors.

Fluent bilingual proficiency (Spanish and English required): must be able to communicate professionally in both languages, verbally and in writing.
Strong communication and negotiation skills.
Proficient in Microsoft Office Suite and CRM platforms (e.g., Salesforce, HubSpot, or similar).
High level of organization, attention to detail, and ability to multitask.
Customer-oriented mindset and proactive problem-solving attitude.
Team player with the ability to collaborate across departments (Sales, Production, Logistics).

Preferred Qualifications

Experience in the sports, textile, or fashion industry.
Knowledge of order-to-cash processes and ERP systems.
Familiarity with export processes or international client management.

What We Offer

100% remote work set-up and work–life balance
Competitive pay
Direct impact on customer happiness
Growth opportunities: join a rapidly expanding team
Supportive team: benefit from comprehensive training, continuous support from supervisors, and oversight from the operations lead.

About Bold Business:

Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.

Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.