The Network Operations Analyst Consultant will be responsible for troubleshooting and diagnosing LAN/WAN software and hardware devices such as switches, routers, wireless, security and circuit connectivity in order to minimize technology services downtime.

Key Responsibilities

Functions include but are not limited to the following:
Respond to and resolve network L1/L2 support requests for the end users.
Perform hardware and software system configuration, maintenance, upgrades and troubleshooting of network devices.
Resolving network issues with advance troubleshooting and coordination with onsite support teams and vendors.
Processing Network Change Management requests as per established change management policy.
Strong knowledge and experience troubleshooting LAN/WAN networking, routing and interconnectivity issues such as EIGRP, OSPF, BGP and common topologies.
Knowledge and experience with technology infrastructure monitoring and management tools such as Solarwinds suite.
Assist with the remediation of vulnerability scan report issues.
Assist in creating and maintaining network diagrams and documentation to make sure they are current.
Perform network configuration modification and provide update to systems accordingly.
Collaborate with teams to resolve all network related issues.
Maintain quality service by establishing and enforcing organization standards.
Experience with Cisco wireless controller and access points.
Proactively identifying and assist with developing solutions/resolutions to improve overall processes.
Incident management covering and identifying actionable incidents using monitoring system.

Requirements

Bachelor Degree preferably in an IT related field
Minimum 3 years IT experience providing network support, preferably in the financial services industry.
Ability to learn quickly and adapt to new technologies and processes.
Certifications CCNA, CCNP, Net+ or VOIP certs.
Ability to work independently and execute projects with minimal direction; escalating issues as appropriate.
Excellent organization skills and ability to meet deadlines.
Customer service and team oriented.
Detail oriented; follow established policies and procedures.
Strong written and verbal communication skills.
Available to work various shifts between 7am – 7pm, including weekends.
Be available to travel to alternate business sites as needed.

Desired Skills

Experience managing security devices such as Cisco ASA, Aruba ClearPass, Symantec BlueCoat Proxy, and Checkpoint.
Experience with Cisco IP Phone system and BT Trading Turrets.
Experience with OpsGenie alert management and JIRA ServiceDesk/ Confluence
TCP/IP, DNS, DHCP, WAN, LAN, VoIP, WLAN, SNMP
Microsoft Windows Server 2012, 2016