Are You Ready?

CAI is a professional services company established in 1996 that has grown year over year to nearly 750 people worldwide. For Life Sciences and Mission Critical industries that need to deliver critical solutions in high-stakes environments, we provide accelerated operational readiness and unparalleled performance at the highest standard through our rigorous approach, field-tested processes, and elite expertise developed over 30 years.

Our approach is simple because our Purpose informs everything we do:

We exist to be the trusted solution for our clients as they strive to build a better working world and improve human experience.

At CAI, we are committed to living our Foundational Principles, both professionally and personally:

We act with integrity
We serve each other
We serve society
We work for our future

At CAI, we believe in a relentless dedication to excellence, pushing boundaries and surpassing expectations. From the beginning, we’ve challenged ourselves to do what others wouldn’t. Not just setting industry standards but redefining them entirely. We are bold in our thinking and creative in our approach. We operate at the intersection of wisdom and technology and thrive when they come together with humanity. For us, operational readiness isn’t simply a goal. It’s a way of life. Because tomorrow demands to be at the forefront of today. We do this through tireless effort, precision, efficiency and an unwavering belief that there is always room for advancement. We’re not interested in how it used to be done. We’re obsessed with how it will be done.

Job Summary:

The Director of Client Engagement (DCE) serves as a key ambassador for CAI, acting as the first point of contact for prospective clients and driving strategic growth across North America. This role is responsible for promoting CAI’s services, generating new business opportunities, and strengthening relationships with existing and potential clients.

The DCE works closely with the Director of Operations to develop and execute growth strategies tailored to the local market, while also supporting the execution of business development plans at the regional level. Collaborating with the Vice President of Sales and Account Management and the Marketing Department, the DCE ensures consistent messaging, professional proposals, and effective regional campaigns.

Key Responsibilities:

The Director of Client Engagement (DCE) is typically the initial point of contact for prospective clients seeking information about CAI’s services. Acting as the face of the organization, the DCE educates potential clients on our offerings.
The DCE collaborates closely with the Director of Operations to strategically position CAI’s services within their designated markets and support the RM in executing regional business objectives.
Work in coordination with the Vice President of Sales and Account Management to apply business development best practices.
Collaborate with the Marketing Department to execute targeted regional marketing initiatives.
Maintain a comprehensive understanding of CAI’s service offerings and unique value proposition.
Conduct research on prospective organizations and key decision-makers to identify new business opportunities.
Monitor local and international industry trends to stay ahead of market developments.
Drive business growth by increasing value from existing clients while also attracting new customers.
Represent CAI at industry conferences, meetings, and networking events.
Mentor and support CMs in developing their business development capabilities.
Draft, review, and deliver high-quality, consistent, and professional proposals.
Identify regional business opportunities that may have broader organizational implications and collaborate cross-functionally to maximize results.

Qualifications:

Bachelor’s degree in business administration, Marketing, Sales, or a related field
Minimum 10 years of experience in business development, sales, or client relationship management in the Mission Critical Industry
Proven track record of meeting or exceeding business development and sales targets.
Experience working cross-functionally with marketing, sales, and operations teams.

Leadership Competencies:

Deliver Business Growth Strategies

Develops strategies that effectively balance immediate business needs with long-term organizational goals.
Identifies and pursues high-impact initiatives that leverage internal strengths, seize market opportunities, and mitigate competitive risks.
Ensures strategic priorities within their area are aligned with the broader objectives of the organization.

Apply Commercial Insights

Demonstrates a strong grasp of financial and economic drivers that influence business performance, using this insight to enhance both short- and long-term outcomes.
Champions a culture of risk awareness, regularly assessing and improving risk management practices.
Interprets financial reports and data to evaluate strategic priorities, guide investments, and support informed decision-making.

Focus on Customers

Proactively identifies, anticipates, and responds to customer needs, expectations, and pain points.
Designs and implements systems and processes that simplify and enhance the customer experience with CAI.