Referral Campaign Manager

What We Do

Care Access is a unique, multi-specialty network of research sites which operates as one connected team of physician investigators, nurse coordinators, and operations managers.

Who We Are

We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.

Position Overview

As a Referral Campaign Manager, you will be at the forefront of developing, measuring, and optimizing patient referral strategies for clinical trials, directly contributing to the acceleration of innovative treatments. Your work will involve collaborating with clinical teams, analyzing data to drive performance, and training outreach teams. You will succeed through your attention to detail, drive for continuous improvement, and data-driven decision-making.

Develop and maintain effective referral scripts for patient outreach. Drive the success of referral initiatives to increase patient enrollment in clinical trials at Care Access.

What You'll Be Working On

Duties include but not limited to:

• Write, assess, and refine referral scripts for various clinical trials

• Assist with development of training materials and lead training for outreach teams on referral scripts and strategies

• Listen to referral calls and analyze call transcripts to learn what works and what can be improved

• Analyze referral outcome data to identify areas for improvement (leveraging prior relevant experience and direction from leadership)

• Track and report on referral initiative performance

• Identify and implement improvements to continuously increase referral success

• Act as subject matter expert in identifying areas for improvement

• Partner cross-functionally to implement continuous improvement efforts

Other Responsibilities

• Collaborate with outreach teams to identify and implement improvements

• Collaborate with clinical teams to ensure scripts align with study protocols

Scope of Role

• Autonomy of Role: Team member has complete autonomy over work performed

• Direct Reports: No

• Number of Direct Reports (if applicable): 0

• Role(s) Managing:

Physical Requirements

This role requires 100% of work to be performed in a remote office environment and requires the ability to use keyboards and other computer equipment.

Travel Requirements

This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.

What You Bring

Knowledge, Skills, and Abilities:

• An ability to figure out study protocols and their eligibility criteria–often written in erudite, esoteric language–and translate them into accessible language

• An ability to write in a clear, concise, and accessible way

• A strong intuition for how to speak with normal people about medical topics

• Coachability and a desire to learn and continuously improve

• Willingness to be wrong and admit mistakes so you can fix them

• Strong analytical and data interpretation skills

• An understanding of how clinical trials work, with a willingness to embrace new ways of working

Certifications, Education, and Experience:

• Bachelors degree required; Masters preferred

• Strongly prefer at least 3-5 years’ experience in pharmaceutical industry

Benefits (US Full-Time Employees Only)

• Paid Time Off (PTO) and Company Paid Holidays

• 100% Employer paid medical, dental, and vision insurance plan options

• Health Savings Account and Flexible Spending Accounts

• Bi-weekly HSA employer contribution

• Company paid Short-Term Disability and Long-Term Disability

• 401(k) Retirement Plan, with Company Match