Why CBT Nuggets is a great place to work:

Work from anywhere. While we have an office in Eugene, Oregon, the majority of our team works remotely throughout the United States.

We take work-life balance seriously. You’ll work hard at CBT Nuggets, but you’ll also have plenty of time to relax and recharge. We recognize the importance of spending time with your family and friends — and having time for your hobbies and passions.

Enjoy creative freedom. Got ideas that could benefit our learners and organization? We embrace innovation. We are always open to new ideas — and welcome them from everyone on our team.

Get involved in great causes. NuggetLove, our charitable arm, is committed to making a difference. We support a wide range of issues ranging from education to social justice to supporting military personnel who are transitioning to civilian life.

SCOPE & GENERAL PURPOSE OF JOB:

Responsible for all inbound customer service and sales

Responsible for closing and/or triaging sales opportunities

Responsible for executing re-engagement strategies to increase the health score of existing members

PRIMARY RESPONSIBILITIES: Customer Service & Support Leadership

Handle complex customer inquiries and escalations via phone, email, and chat with professionalism and expertise.
Provide advanced technical support for Adept platform questions and troubleshooting, mentoring junior team members.
Proactively assist customers with account management, strategic billing inquiries, and subscription renewals, identifying expansion opportunities.
Leverage customer feedback to identify systemic improvements for our products and services.

Strategic Sales & Outreach

Identify and engage high-potential new subscribers through inbound inquiries and strategic proactive outreach, including key account management upsells and additional license opportunities.
Expertly educate prospects on the value and benefits of a CBT Nuggets online subscription, tailoring solutions to specific client needs.
Conduct advanced product demonstrations and presentations, often for larger organizations or complex sales cycles.
Consistently close sales and significantly exceed individual and team sales targets.
Maintain meticulous records of customer interactions and sales activities in Salesforce, providing insights for sales forecasting.

Collaboration & Mentorship

Collaborate closely with internal teams to ensure a seamless and optimized customer experience.
Mentor and coach junior team members on sales best practices and customer service excellence.
Continuously stay ahead of new product features and IT training trends, acting as a subject matter expert.

SKILLS/COMPETENCIES:

5+ years of proven experience in an inside sales or customer service leadership role.
Exceptional communication, negotiation, and presentation skills, both verbal and written.
Strong interpersonal skills with a highly customer-centric and problem-solving approach.
Ability to understand, articulate, and simplify complex technical concepts clearly and concisely.
Expert-level proficiency with Salesforce and sales analytics.
Highly self-motivated, results-oriented, and demonstrated ability to consistently exceed sales targets.
Ability to work independently, lead initiatives, and contribute significantly as part of a high-performing team.
Prior experience in the IT industry or with online learning platforms is highly preferred.
Must understand AI tools, and when and how to use them

COMPENSATION & EMPLOYMENT TERMS:

This position is a full-time (40 hours per week) salaried position, exempt under the Fair Labor Standards Act.
Compensation: $70,000 annual salary.
One share of the company's profit-sharing plan is paid as a bonus each time the company reaches the “Distribution” milestone.
Generous employee benefits.