We are seeking a highly motivated and detail-oriented Live Chat Agent to join our customer support team. In this role, you will be responsible for assisting clients through live chat and email to ensure timely, accurate, and professional communication. You will act as the first point of contact for customer inquiries, providing solutions, guidance, and exceptional service that reflects our company’s values and standards.

Key Responsibilities

Respond promptly and professionally to customer inquiries via live chat, email, or other digital channels.
Provide accurate information regarding products, services, policies, and procedures.
Troubleshoot customer issues and provide effective solutions or escalate as needed.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Document and update customer interactions, feedback, and resolutions in the company CRM system.
Collaborate with internal departments (such as operations, marketing, and product teams) to resolve customer concerns.
Meet or exceed individual and team performance goals, including response times, accuracy, and customer satisfaction metrics.
Identify opportunities to improve customer experience and suggest process improvements.
Handle multiple chat sessions simultaneously while maintaining attention to detail and service quality.

Qualifications

Proven experience in customer service, technical support, or a similar role (live chat experience preferred).
Strong written communication skills with attention to grammar, clarity, and tone.
Excellent problem-solving abilities and a customer-first mindset.
Ability to multitask and manage time efficiently in a fast-paced, remote environment.
Comfortable working with digital tools such as CRMs, chat software, and ticketing systems.
High level of professionalism, reliability, and accountability.
Availability to work flexible shifts, including weekends or evenings if required.

Character Vision

Character Vision

Character Vision