{"@context":"https://schema.org","@type":"JobPosting","directApply":"https://schema.org/False","title":"ServiceNow Workflow Developer","description":"

Job Description

CSCI is seeking a skilled ServiceNow Workflow Developer to design, implement, and maintain custom workflows within the ServiceNow platform to support the mission of the End-to-End Systems Management Center (E2E SMC). In this role, you will drive automation, streamline change management, and integrate with external tools to enhance operational efficiency across critical logistics and IT service functions.

Responsibilities

Design, develop and deploy ServiceNow workflows based on government requirements
Coordinate with Serena Business Management (SBM) stakeholders to migrate legacy workflows
Build and maintain system change request (SCR) and change control board (CCB) workflows
Develop dashboards, reports, and Kanban boards to improve operational visibility and performance tracking
Support outage tracking, firewall request automation, and TLS certificate management activities

Minimum Requirements

3+ years of hands-on experience in ServiceNow workflow development and configuration
Strong understanding of ITSM frameworks, DevOps principles, and cloud-native integrations
Strong analytical and communication skills
Ability to manage multiple tasks and meet tight deadlines in a fast-paced environment
Creativity and adaptability in problem-solving
Ability to work with clients to understand their needs
Strong organizational and time-management skills
Excellent written and verbal communication skills
Professional presence

Preferred Skills

Experience with change management systems, particularly in federal or DoD environments
Familiarity with Serena Business Management (SBM)
ServiceNow certifications (e.g., Application Developer, Workflow Specialist)
Understanding of DoD cybersecurity compliance requirements
Ability to work in a team environment, as well as independently
Strong customer and vendor relationship skills
Demonstrated ability to comply with data standards and policies
Motivation to learn new technologies and methodologies that demonstrate value
Past experience working with a federal agency
Department of Defense experience is a plus!

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