{"@context":"https://schema.org","@type":"JobPosting","directApply":"https://schema.org/False","title":"Tier II Technical Support Analyst","description":"

Job Description

CSCI is seeking a Tier II Technical Support Analyst to play a key role in ensuring the stability and performance of critical SDDC applications. This position delivers advanced technical and functional support, resolves complex issues escalated from Tier I, and collaborates with stakeholders to maintain seamless operations. The ideal candidate brings strong analytical skills, ServiceNow expertise, and a proactive approach to documentation and process improvement.

Responsibilities

Provide advanced technical and functional support for designated SDDC applications
Investigate and resolve escalated issues from Tier I
Review and maintain Knowledge Base Articles (KBAs) in ServiceNow
Coordinate with Area Managers and Program Managers for application-specific support
Participate in quarterly reviews to assess Tier II scope and application needs

Minimum Requirements

3+ years of experience in technical support or systems analysis
Proficiency in ServiceNow administration and workflow management
Strong analytical and problem-solving skills
Ability to collaborate with cross-functional teams
ServiceNow System Administrator certification preferred
Creativity and adaptability in problem-solving
Ability to work with clients to understand their needs
Strong organizational and time-management skills
Excellent written and verbal communication skills
Professional presence

Preferred Skills

Experience supporting DoD applications or working within a federal IT environment
ServiceNow System Administrator Certification
Familiarity with ITIL principles or related frameworks
Understanding of cybersecurity best practices and DoD security requirements
Exposure to application monitoring tools and reporting metrics
Ability to work in a team environment, as well as independently
Strong customer and vendor relationship skills
Demonstrated ability to comply with data standards and policies
Motivation to learn new technologies and methodologies that demonstrate value
Past experience working with a federal agency
Department of Defense experience is a plus!

","identifier":"https://remote.com/jobs/csci-consulting-c10u9bzp/tier-ii-technical-support-analyst-j1ek3ktx","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"CSCI Consulting","sameAs":"https://csciconsulting.com","logo":"https://cdn.talent-assets.remote.com/company_logos/8323a3b0-3a47-4293-afeb-c3a59a4c6450company_logo.png"},"datePosted":"2025-08-14T20:03:15Z","applicantLocationRequirements":[{"@type":"Country","name":"Albania"},{"@type":"Country","name":"Algeria"},{"@type":"Country","name":"American Samoa"},{"@type":"Country","name":"Andorra"},{"@type":"Country","name":"Angola"},{"@type":"Country","name":"Anguilla"},{"@type":"Country","name":"Antigua and Barbuda"},{"@type":"Country","name":"Argentina"},{"@type":"Country","name":"Armenia"},{"@type":"Country","name":"Aruba"},{"@type":"Country","name":"Australia"},{"@type":"Country","name":"Austria"},{"@type":"Country","name":"Azerbaijan"},{"@type":"Country","name":"Bahamas"},{"@type":"Country","name":"Bahrain"},{"@type":"Country","name":"Bangladesh"},{"@type":"Country","name":"Barbados"},{"@type":"Country","name":"Belgium"},{"@type":"Country","name":"Belize"},{"@type":"Country","name":"Benin"},{"@type":"Country","name":"Bermuda"},{"@type":"Country","name":"Bhutan"},{"@type":"Country","name":"Bolivia"},{"@type":"Country","name":"Bosnia and Herzegovina"},{"@type":"Country","name":"Botswana"},{"@type":"Country","name":"Brazil"},{"@type":"Country","name":"British Virgin Islands"},{"@type":"Country","name":"Brunei"},{"@type":"Country","name":"Bulgaria"},{"@type":"Country","name":"Burkina Faso"},{"@type":"Country","name":"Burundi"},{"@type":"Country","name":"Cabo Verde"},{"@type":"Country","name":"Cambodia"},{"@type":"Country","name":"Cameroon"},{"@type":"Country","name":"Canada"},{"@type":"Country","name":"Cayman Islands"},{"@type":"Country","name":"Central African Republic (CAR)"},{"@type":"Country","name":"Chad"},{"@type":"Country","name":"Chile"},{"@type":"Country","name":"China"},{"@type":"Country","name":"Christmas Island"},{"@type":"Country","name":"Cocos (Keeling) Islands"},{"@type":"Country","name":"Colombia"},{"@type":"Country","name":"Comoros"},{"@type":"Country","name":"Cook Islands"},{"@type":"Country","name":"Costa Rica"},{"@type":"Country","name":"Cote d'Ivoire"},{"@type":"Country","name":"Croatia"},{"@type":"Country","name":"Curacao"},{"@type":"Country","name":"Cyprus"},{"@type":"Country","name":"Czech Republic"},{"@type":"Country","name":"Democratic Republic of the Congo"},{"@type":"Country","name":"Denmark"},{"@type":"Country","name":"Djibouti"},{"@type":"Country","name":"Dominica"},{"@type":"Country","name":"Dominican Republic"},{"@type":"Country","name":"Ecuador"},{"@type":"Country","name":"Egypt"},{"@type":"Country","name":"El Salvador"},{"@type":"Country","name":"Equatorial Guinea"},{"@type":"Country","name":"Eritrea"},{"@type":"Country","name":"Estonia"},{"@type":"Country","name":"Ethiopia"},{"@type":"Country","name":"Falkland Islands (Malvinas)"},{"@type":"Country","name":"Faroe Islands"},{"@type":"Country","name":"Fiji"},{"@type":"Country","name":"Finland"},{"@type":"Country","name":"France"},{"@type":"Country","name":"French Guiana"},{"@type":"Country","name":"French Polynesia"},{"@type":"Country","name":"Gabon"},{"@type":"Country","name":"Gambia"},{"@type":"Country","name":"Georgia"},{"@type":"Country","name":"Germany"},{"@type":"Country","name":"Ghana"},{"@type":"Country","name":"Gibraltar"},{"@type":"Country","name":"Greece"},{"@type":"Country","name":"Greenland"},{"@type":"Country","name":"Grenada"},{"@type":"Country","name":"Guadeloupe"},{"@type":"Country","name":"Guam"},{"@type":"Country","name":"Guatemala"},{"@type":"Country","name":"Guernsey"},{"@type":"Country","name":"Guinea"},{"@type":"Country","name":"Guinea-Bissau"},{"@type":"Country","name":"Guyana"},{"@type":"Country","name":"Haiti"},{"@type":"Country","name":"Honduras"},{"@type":"Country","name":"Hong Kong"},{"@type":"Country","name":"Hungary"},{"@type":"Country","name":"Iceland"},{"@type":"Country","name":"India"},{"@type":"Country","name":"Indonesia"},{"@type":"Country","name":"Ireland"},{"@type":"Country","name":"Isle of Man"},{"@type":"Country","name":"Israel"},{"@type":"Country","name":"Italy"},{"@type":"Country","name":"Jamaica"},{"@type":"Country","name":"Japan"},{"@type":"Country","name":"Jersey"},{"@type":"Country","name":"Jordan"},{"@type":"Country","name":"Kazakhstan"},{"@type":"Country","name":"Kenya"},{"@type":"Country","name":"Kiribati"},{"@type":"Country","name":"Kosovo"},{"@type":"Country","name":"Kuwait"},{"@type":"Country","name":"Kyrgyzstan"},{"@type":"Country","name":"Laos"},{"@type":"Country","name":"Latvia"},{"@type":"Country","name":"Lebanon"},{"@type":"Country","name":"Lesotho"},{"@type":"Country","name":"Liberia"},{"@type":"Country","name":"Libya"},{"@type":"Country","name":"Liechtenstein"},{"@type":"Country","name":"Lithuania"},{"@type":"Country","name":"Luxembourg"},{"@type":"Country","name":"Macao"},{"@type":"Country","name":"Madagascar"},{"@type":"Country","name":"Malawi"},{"@type":"Country","name":"Malaysia"},{"@type":"Country","name":"Maldives"},{"@type":"Country","name":"Mali"},{"@type":"Country","name":"Malta"},{"@type":"Country","name":"Marshall Islands"},{"@type":"Country","name":"Martinique"},{"@type":"Country","name":"Mauritania"},{"@type":"Country","name":"Mauritius"},{"@type":"Country","name":"Mayotte"},{"@type":"Country","name":"Mexico"},{"@type":"Country","name":"Micronesia"},{"@type":"Country","name":"Moldova"},{"@type":"Country","name":"Monaco"},{"@type":"Country","name":"Mongolia"},{"@type":"Country","name":"Montenegro"},{"@type":"Country","name":"Montserrat"},{"@type":"Country","name":"Morocco"},{"@type":"Country","name":"Mozambique"},{"@type":"Country","name":"Namibia"},{"@type":"Country","name":"Nauru"},{"@type":"Country","name":"Nepal"},{"@type":"Country","name":"Netherlands"},{"@type":"Country","name":"New Caledonia"},{"@type":"Country","name":"New Zealand"},{"@type":"Country","name":"Nicaragua"},{"@type":"Country","name":"Niger"},{"@type":"Country","name":"Nigeria"},{"@type":"Country","name":"Niue"},{"@type":"Country","name":"Norfolk Island"},{"@type":"Country","name":"Northern Mariana Islands"},{"@type":"Country","name":"North Macedonia"},{"@type":"Country","name":"Norway"},{"@type":"Country","name":"Oman"},{"@type":"Country","name":"Pakistan"},{"@type":"Country","name":"Palau"},{"@type":"Country","name":"Palestine"},{"@type":"Country","name":"Panama"},{"@type":"Country","name":"Papua New Guinea"},{"@type":"Country","name":"Paraguay"},{"@type":"Country","name":"Peru"},{"@type":"Country","name":"Philippines"},{"@type":"Country","name":"Poland"},{"@type":"Country","name":"Portugal"},{"@type":"Country","name":"Puerto Rico"},{"@type":"Country","name":"Qatar"},{"@type":"Country","name":"Republic of the Congo"},{"@type":"Country","name":"Réunion"},{"@type":"Country","name":"Romania"},{"@type":"Country","name":"Rwanda"},{"@type":"Country","name":"Saint Helena"},{"@type":"Country","name":"Saint Kitts and Nevis"},{"@type":"Country","name":"Saint Lucia"},{"@type":"Country","name":"Saint Pierre and Miquelon"},{"@type":"Country","name":"Saint Vincent and the Grenadines"},{"@type":"Country","name":"Samoa"},{"@type":"Country","name":"San Marino"},{"@type":"Country","name":"Sao Tome and Principe"},{"@type":"Country","name":"Saudi Arabia"},{"@type":"Country","name":"Senegal"},{"@type":"Country","name":"Serbia"},{"@type":"Country","name":"Seychelles"},{"@type":"Country","name":"Sierra Leone"},{"@type":"Country","name":"Singapore"},{"@type":"Country","name":"Slovakia"},{"@type":"Country","name":"Slovenia"},{"@type":"Country","name":"Solomon Islands"},{"@type":"Country","name":"Somalia"},{"@type":"Country","name":"South Africa"},{"@type":"Country","name":"South Korea"},{"@type":"Country","name":"South Sudan"},{"@type":"Country","name":"Spain"},{"@type":"Country","name":"Sri Lanka"},{"@type":"Country","name":"Sudan"},{"@type":"Country","name":"Suriname"},{"@type":"Country","name":"Swaziland"},{"@type":"Country","name":"Sweden"},{"@type":"Country","name":"Switzerland"},{"@type":"Country","name":"Taiwan"},{"@type":"Country","name":"Tajikistan"},{"@type":"Country","name":"Tanzania"},{"@type":"Country","name":"Thailand"},{"@type":"Country","name":"Timor-Leste"},{"@type":"Country","name":"Togo"},{"@type":"Country","name":"Tonga"},{"@type":"Country","name":"Trinidad and Tobago"},{"@type":"Country","name":"Tunisia"},{"@type":"Country","name":"Turkey"},{"@type":"Country","name":"Turkmenistan"},{"@type":"Country","name":"Turks and Caicos Islands"},{"@type":"Country","name":"Tuvalu"},{"@type":"Country","name":"Uganda"},{"@type":"Country","name":"Ukraine"},{"@type":"Country","name":"United Arab Emirates (UAE)"},{"@type":"Country","name":"United Kingdom (UK)"},{"@type":"Country","name":"United States"},{"@type":"Country","name":"Uruguay"},{"@type":"Country","name":"U.S. Virgin Islands"},{"@type":"Country","name":"Uzbekistan"},{"@type":"Country","name":"Vanuatu"},{"@type":"Country","name":"Vatican City (Holy See)"},{"@type":"Country","name":"Vietnam"},{"@type":"Country","name":"Wallis and Futuna Islands"},{"@type":"Country","name":"Yemen"},{"@type":"Country","name":"Zambia"},{"@type":"Country","name":"Zimbabwe"}],"jobLocationType":"TELECOMMUTE"}