Canada-based remote worker, working PST hours.

WHO ARE WE?

The bigger picture: DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, TikTok, eBay, ASOS, Zoopla, Twitch, Patagonia and many, many more.

Our team of 4,000+ digital specialists across 30+ locations on five continents deliver pioneering work on a global scale with a boutique culture. We live and breathe our ‘big enough to cope, small enough to care’ ethos, providing an inclusive, supportive and an exciting place to accelerate your career.

This role is part of our Personalised Content team as the lead on an account for a large well known tech company. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Walmart, and more!

JOB PURPOSE

As an Account Director, you will be responsible for building strong relationships with clients at all levels including strategic input, and overseeing the delivery of a wide variety of substantial integrated campaigns.

You will be required to manage client briefs from start to finish, planning, assigning and reviewing creative and managing the overall agency workload in partnership with the producers, design and copy leads.

You will be working closely with designers, copywriters, developers and other parts of the agency to ensure successful campaign deliveries; which are profitable without compromising the creative integrity.

Therefore, you must be a great team player with strong interpersonal skills.

KEY RESPONSIBILITIES

Account and Project Management

Manage client briefs from start to finish, ensuring successful delivery to client deadlines across multiple campaigns.
Liaise with clients and manage their expectations.
Re-lay client feedback to designers, copywriters and developers & plan and manage workloads of the team.
Ensure client requirements are met whilst protecting DEPT values/brand.
Support the senior team with administrative tasks.  
Build a full understanding of the clients’ business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser.  
Build excellent working relationships with key clients – regular meetings, planning, briefing, evaluation.  
Work closely with creative and strategy teams and to have oversight of all statements of work/proposals as well as all content production for clients.  
Ensure the right DEPT team is in place to deliver, high standards are maintained and adding value wherever possible. Ensure success criteria are met and projects are delivered to time and to budget.  
Ensure a good knowledge of all DEPT products and services and actively promote them to clients.  
Report to senior management with internal and external issues and events that might impact upon accounts, either positively or negatively.  
Direct account management activity – undertaking pitches and presentations, formulating and implementing account plans, and running the account management process.  
Hold key new business development responsibilities, working with others in the team to proactively seek new opportunities for the business. Writing proposals and creative treatment. Contributing to winning new business.  
Ensure processes are followed and that there is consistent professional delivery (to brief). Managing workflows and continuously look for opportunities to improve ways of working. Lead Account Direction best practice within the Agency.  
Oversee and lead junior team members in the execution of projects. Support project teams in resolving problems and escalations.
Maintain a strategic overview of key accounts and their markets – running regular internal client-facing account reviews. To prove how we are meeting our clients’  objectives through metrics, feedback, research, etc.  
Oversee the client contract, to proactively manage the account and resources to maximise profitability.

Team Management and Leadership

Delegate and allocate responsibilities efficiently to manage projects end to end.
Interview candidates and hire resources.  
Conduct performance reviews of team members and identify areas of improvement, give feedback and recommend for promotions or salary increments.  
Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence.  
Identify strengths and weaknesses of team members and suitably make changes if required.
Encourage team interaction, boost employee motivation and appreciate team contribution.
Match project tasks with opportunities for development so that employee potential is utilised to the maximum.  
Manage change and effectively cascade information to teams to ensure smooth execution.

WHAT WE ARE LOOKING FOR

Experience delivering a broad range of multi-channel marketing communications including digital and direct.  
Extremely organised, with the ability to manage multiple projects simultaneously.  
Ability to work under pressure and meet and manage deadlines with ease and efficiency.
Troubleshooting and problem-solving skills. Ability to deal with ambiguous situations and lead the project team in finding the best approach and solution for the problem at hand.
Ability to adapt to evolving deliverables and priorities, responding quickly to diagnose and correct any project related issues, and proactively plan for contingencies
Excellent verbal and written communication skills. 
A great team player and team-building skills. 
People management/leadership skills. 
Excellent negotiator with good networking ability.
Ability to communicate effectively with the team giving guidance and feedback.
Resource management skills and ability to handle complex issues.
Understanding of the production & interactive processes.
Excellent planning and organisation skills. 
Ability to manage and develop client and supplier relationships.
Ability to commercially manage budgets.
Proven business development experience and success. 
Proactive, energetic, a professional self-starter
Advanced working knowledge of Microsoft Office Packages.

WE OFFER

A flexible, hybrid working policy.
An excellent salary based on experience and equal pay policies
Mental health support, and company sick pay scheme.
15 days paid holiday annually (plus Public Holidays).
Enhanced family friendly policies to support new parents.
Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
Inspirational Talks, bringing the outside in with regular guest speakers and events.
Learning and Development, supporting your growth with continuous opportunities to learn and advance.
Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DEPT®is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.