Job Description:
Client & Operations Support Officer

Location:

Melbourne VIC Australia

Employment Type:
Full-time

Reports to:
CEO

Salary:

About Disability Talk

Disability Talk is a registered NDIS provider dedicated to empowering Victorians living with disabilities. We deliver personalized, compassionate care and innovative services—including respite/live-in care, psychosocial recovery coaching, support coordination, Nursing, VR relaxation, and more. Our vibrant team culture is built on inclusivity, empowerment, and genuine community engagement.

Role Overview

As our Client & Operations Support Officer, you’ll be the friendly, organized backbone of our daily operations. You’ll support clients, staff, and the leadership team across admin, customer service, HR, events, and marketing.

If you thrive in a people-first, fast-paced environment and want to make a real difference, this role is for you!

Key Responsibilities

Administrative Support

Manage email inbox: sorting, prioritizing, responding, and flagging important messages
Organize and update rosters/calendars (Ezaango, Outlook/Google Calendar)
Schedule meetings, appointments, and send reminders
Data entry: update spreadsheets, databases, and CRM records
Organize digital files and cloud storage (OneDrive, Google Drive)
Ensure secure and confidential handling of all records

Customer Support

Respond to client inquiries via phone, email, and chat with warmth and professionalism
Manage bookings for consultations, support shifts, and community events
Conduct follow-ups with clients/leads: send reminders, gather feedback, and ensure satisfaction

Marketing & Social Media

Create and schedule content for Facebook, Instagram, and LinkedIn
Write blog posts, newsletters, and website updates
Support email marketing campaigns and manage subscriber lists

Operations & HR

Assist with recruitment: post job ads, screen resumes, schedule interviews
Support onboarding: send induction materials, track training completion
Coordinate staff rosters, manage shift changes, and update availability
Conduct market research on competitors, client needs, and funding opportunities
Organize logistics for community events, webinars, and workshops

CRM & Compliance

Maintain and update client records, track interactions, and generate simple reports
Assist with NDIS/DVA documentation and compliance (training provided)

Disability Talk will provide 3 months of training.

About You

Previous experience in admin, customer service, or office support (health, disability, or community sector experience a plus)
Confident with digital tools: Microsoft Office, OneDrive, Google Drive, email, social media, and CRM/databases (training provided)
Excellent communication—friendly, clear, and professional (written and verbal)
Highly organized, detail-oriented, and able to juggle multiple priorities
Strong problem-solving skills and a “can-do” attitude
Team player who’s also comfortable working independently
Committed to inclusivity, confidentiality, and empowering people with disabilities

Why Join Us?

Flexible, supportive team culture with comprehensive induction and ongoing training
Opportunity to make a real difference in the community
Career growth and skill development opportunities

Disability Talk Pty Ltd