ABOUT THE JOB

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

PRIVATE CLIENT

We’re dedicated to amazing our special customers through our luxury personalised service. We’re a truly global team with functions covering Personal Styling/Shopping, Marketing, Client Development, Customer Service and Operations. We understand the world of luxury fashion and lifestyle and we’re unique in our approach to building long-lasting relationships with our clients, helping them to discover magical experiences through FARFETCH.

THE ROLE

Embedded in our Private Client team we are looking for Personal Stylist to join us. With strong commercial acumen and a deep knowledge of luxury fashion, you will help cultivate and develop relationships with our most valuable clients to ensure our individual sales and company commercial targets are exceeded, whilst contributing to our growth and ambition to be the number one luxury fashion player.

As a Personal Stylist you will engage with clients to ensure a seamless, exceptional luxury customer service experience whilst building brand loyalty and evolving your client book. You must have previous experience from a luxury market, and you have proven work experience from a sales environment, be digitally savvy and up for working within a fast growth environment. You will assist with all clients’ inquiries and product searches as well as managing waiting lists for highly desirable items.

WHAT YOU'LL DO

You will be assigned to focus on Japan Farfetch Private Client base by nurturing existing clients, reactivating lapsed clients, and developing personal relationships with new, high-value prospects to introduce them to the Farfetch Private Client service
You will confidently segment your client book to achieve maximum impact in personalizing the client experience and optimize engagement based on individual preferences and shopping behaviour.
You will champion customer service and always exceed clients’ expectations and maintain client relationships to the standards required to enable achievement of personal sales targets and related KPI’s.
You will develop an awareness of the company strategy and stay aware of the company organizational objectives and consider this when defining personal objectives and goals
Work closely with your supervisor to analyze data on weekly and monthly reporting whilst providing comprehensive feedback on assigned contributing projects and regional information.
You will develop an understanding of key tools including Looker and Salesforce and use these to analyze data to identify key trends and focus areas to drive sales with your client book and make decisions to help drive your overall business performance.
Using a range of data and creative tools, you’ll build personalized and inspiring assets for your clients, to inform them of new products, designers and other Farfetch news that is relevant to their interests
You will think creatively to propose acquisitions events to co-host with Stylists as well as attending external networking and social events
You will share knowledge on products, brands, and trends with your clients and the team

WHO YOU ARE

You are native in both written and spoken Japanese and English.
You’ll have proven experience in fashion sales (luxury preferable), with a track record of exceeding sales targets with the drive and motivation to sustain this.
You’ll have deep knowledge of current, international fashion trends, designers and products, and a passion for styling and storytelling.
You’ll have the ability to approach situations and make decisions that are commercially driven, understanding what drives business success and the factors that influence that success.
Having an existing strong client book consisting of a majority client base situated in Japan would be a plus.
You are an active listener and can create a positive working environment through speaking and creating empathy with clients and colleagues.
Proven ability to negotiate, engage and build customer relations (clienteling). Strong computer literacy and proficiency in using Microsoft Excel and PowerPoint Presentation.
An excellent team player but also able to work on own initiative Excellent organisational skills and able to meet deadlines Comfortable with ambiguity, adopting a flexible approach.