About us

Highwire is a modern strategic communications and digital marketing agency designed for disruptive companies. We work with high-growth technology companies and established brands looking to reinvent themselves.

At Highwire, we believe that storytelling fuels transformation. And the most impactful stories represent all voices and perspectives. As a values-driven agency, we foster an inclusive environment where everyone—regardless of age, race/ethnicity, size, shape, gender identity, sexual orientation, religion and different abilities–can feel safe, celebrated and worthy.

We ensure every Highwire Walker has unique support to climb to success. Our commitment to diversity, inclusion and belonging is permanent and foundational to our business and culture. We aspire to change our industry and build a better future for all.

Our people-first culture is driven by four core values:

Team Empowerment
Growth Mindset
Inclusion Always
Fierce Distinction

We’re looking for individuals with big ideas, strong opinions, and the energy to bring them to life. If you thrive in an environment that values personal accountability, high standards, and boundless motivation, this is the opportunity for you. Be part of our award-winning culture and contribute to an exciting and growing business where you can make a real impact.

We are based in San Francisco, with offices in New York and Chicago. We are open to hiring in the following states: California, Connecticut, Florida, Illinois, Massachusetts, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Utah, Virginia, Washington, Washington D.C.

Key Responsibilities

Media/Influencer Relations
Strong relationships particularly with business, broadcast and influencer media and ability to direct staff to develop the same.
Strong grasp and creative use of social media channels to engage and support efforts.
Ongoing engagement of media for the agency (e.g. blog Q&A, lunch talks, etc.)
Experience measuring the ROI of communications activities.
Experience with social media influencer engagement, content campaigns, and media coverage amplification.
Client Service/Management
Deliver exemplary client service for specified clients.
This will include: Developing and maintaining a strong working relationship with the client who listens and values your advice.
Developing a strong working knowledge of your clients’ business, their competitors and relevant industry bodies.
Identifying key messages and audiences and developing strategic communications plans.
Delivering projects and campaigns on time and on budget.
Understanding the financials of each account, the allocated hours per month vs. actual fee and managing the accounts according to the resulting servicing levels.
Proactively communicating regularly with clients on status of deliverables and budget.
Identify relevant opportunities to secure organic growth and hit your revenue targets.
Develop and maintain strong relationships with appropriate members of the media.
Keep abreast of market trends, new technologies and client needs.
Own account management to ensure monthly client billing is accurate, client expenses are recouped, and accounts are current.
In addition to leading strategic planning efforts, fully partake in the execution of the programs we develop, as determined appropriate by account, including but not limited to writing/editing, media relations, social media, digital communications and crisis work.
Be an ambassador for the agency.
Writing Proficiencies
Ability to generate a plan for a campaign or an entire PR program.
Ability to generate and edit award submissions, press releases, fact sheets, backgrounders, biographies, tour reports, briefing books, contributed articles, speaking opportunity abstracts, pitches, Q&As, company memorandum and general team correspondence; also responsible for their production and assembly.
Professional, articulate and timely client communication.
Development of consistent, creative, successful pitches.
Agency Operations
Maintain 2 direct reports, assist in development of goals for reports, deliver annual reviews and quarterly check ins.
Participation in new business process including proactively identifying new targets, research and presenting at pitch.
Identify, attend and encourage others to attend networking events.
Maintain a respectful, enthusiastic, and professional attitude towards coworkers, clients, and outside colleagues and lead team by example.
Support teams and manage up and down.
Responsible use of flexible work policies.
Uses Highwire social channels; writes for Highwire blog.
Mentor junior staff to elevate development.
Self Development
Proactively set up quarterly goals with principal; track against goals and demonstrate growth
Effectively prioritize responsibilities based on impact, timelines, workflow and client goals.
Drive projects forward independently, eliminating the need for managers to consistent check in re: follow through/ task completion. Identify areas for self-improvement and bring suggestions and solutions to management.
Consistently hit deadlines or give enough notice if you won’t.
Attends regular networking events.

Requirements

At least 7 years PR agency experience
Record of high academic achievement with good degree and A level results, particularly English and/or Business
Core consumer brand PR background with some knowledge of corporate PR and crisis management
Experience of running a reactive and proactive press office and handling incoming press enquiries
Experience measuring the ROI of communications activities
Experience with social media influencer engagement, content campaigns, and media coverage amplification
Excellent publicity skills – a strong understanding of the media, editorial requirements and what ‘makes’ a story
Ability to demonstrate creativity and innovative thinking
A wide network of national consumer and business as well as regional contacts across a broad spectrum of media
Experience in delivering impactful PR campaigns from inception through to delivery with a strong cuttings folder to prove it!
Ability to build relationships internally and externally, interfacing at all levels
Superior people and communication skills, both verbal and written
Strong organizational and time management skills
Team player who works well under pressure
Thrives in an environment of flexibility and change

Highwire Perks

Competitive salary
Merit-based bonuses and promotions
Hybrid work model to suit your schedule and lifestyle
Excellent vacation policy including extended break for summer and winter holiday
Participate in Empower Hours on Fridays; Team has the ability to log off by 3pm
401K Match
Medical and dental benefits/ FSA
Paid Parental Leave
Commuter Benefit
Home office equipment stipend
Growth Mindset Stipend of $100 annually for books, exhibitions, etc.
Technology reimbursement
Wellness benefit
Donation Match
Mentorship
Monthly recognition programs
Employee referral bonus
New business referral bonus
Quarterly Highwire fun events – Thanksgiving is our favorite holiday
Dog friendly work environment
Extremely supportive, nurturing environment with many opportunities for learning and growth