{"@context":"https://schema.org","@type":"JobPosting","directApply":"https://schema.org/False","title":"Medical Billing Associate - Patient Services","description":"

Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform—removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.

Are you passionate about providing exceptional customer service and helping patients navigate their billing needs? As a Patient Success Associate at Luna, you’ll play a vital role in supporting patients with payments, insurance questions, and account management. This fully remote position is perfect for detail-oriented individuals with a knack for problem-solving and a desire to make a difference in the patient experience. Join our mission-driven team and contribute to delivering accessible, high-quality care!

How you will have an impact:

Answer inbound patient phone calls as they come in
Manages Copay Collections and communicates with other departments, for any needs/patient reach out
Create Partner cases Daily
Weekly posting of late cancels
Daily review of patient electronic communications and delegation as needed
Create and maintain billing ledgers for patients with specific requests for their insurances
Assist other teammates in larger projects as needed
Learn/understand the basics of insurance billing: PPOs, HMOs, Medicare, Workers Comp to support the team and other teams as necessary
Maintains industry level working knowledge of medical billing occurring in Luna
Support Admin functions
Queue based work for their sole job function (authorizations, insurance payment posting, etc.)
Achieves goals set by management
Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed
Performs Ad Hoc tasks at managers discretion

What you can offer Luna:

Typically requires a minimum of 1 year of related experience
Strong attention to detail and time management skills
A positive attitude and an eagerness to learn

What Luna can offer you:

Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy
Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna
Paid Time Off with holiday
Medical, dental & vision insurance on the first of the month following start date

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