Milkweed Editions is seeking a skilled and proactive IT Support Specialist to join our team on a part-time, remote basis. This role will involve providing technical assistance to our staff, troubleshooting IT issues, and ensuring that our systems run smoothly. If you have a passion for technology and excellent problem-solving skills, we invite you to apply!

Key Responsibilities

Provide remote technical support to staff for hardware, software, and network issues.
Troubleshoot and resolve technical problems efficiently and effectively.
Assist in the setup and configuration of new computers and peripherals.
Maintain documentation of support tickets, technical issues, and solutions.
Collaborate with the IT team to improve systems and processes.

Qualifications

High school diploma; associate degree or higher in IT or a related field preferred.
Proven experience in IT support or a similar role.
Strong knowledge of computer systems, software applications, and networking essentials.
Excellent communication skills and a customer-friendly attitude.
Ability to manage multiple tasks while maintaining attention to detail.
Passion for literature and commitment to the mission of Milkweed Editions is a plus.

What We Offer

Flexible work hours that accommodate your schedule.
A supportive and collaborative work environment with a focus on diversity.
Opportunities for professional development in the IT field.
The chance to contribute to a mission-driven organization committed to enhancing literary culture.