{"@context":"https://schema.org","@type":"JobPosting","directApply":"https://schema.org/False","title":"Developer Productivity Engineer (Europe)","description":"

Developer Productivity Engineers (DPE) at Nx help engineering teams deliver faster by guiding them through Nx adoption, setting up Nx Cloud, establishing best practices, and optimizing their CI/CD. Simply put, DPEs are responsible for our customers' success.

What you’ll do

Sales Support

Support the sales cycle including participating in introductory calls with prospective customers. You’ll lead trials of Nx Cloud improving customers CI times while helping our sales team build a business case.

Attend introductory sales calls and answer technical questions
Give product demos/workshops
Lead trials of Nx Cloud
Identify customer goals and success metrics
Capture before and after metrics
Communicate with engineers and senior management
Support during the procurement process

Customer Success

Build strong relationships with customers while helping them take full advantage of Nx and Nx Cloud, ultimately improving their DX and CI times.

Lead the product onboarding phase, setting up Nx Cloud and completing workspace and CI/CD reviews. You’ll create annual plans for customers and check-in with them monthly helping them make progress and remove obstacles.

Lead new customer onboarding efforts
Build strong relationships with customer stakeholders
Provide training as needed
Create annual plans with and for our customers
Lead customer check-ins
Lead annual reviews
Identify opportunities for account expansion
Work closely with Nx account managers on renewal and expansion efforts
Lead demos/workshops with new teams

*Occasional travel to visit customers and to attend industry events.

Key outcomes of this position are account retention, account expansion, and customer satisfaction.

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