ABOUT THE ROLE

As a Technical Consultant you'll be supporting The Leading Employee Experience Platform | Workvivo your role involves supporting customers by addressing queries and troubleshooting technical issues. You will also build a repository of resources and become an expert on our platform. Additionally, you will represent the Voice of the Customer, sharing insights with the Product team for continual improvement. Your responsibilities will include conducting IT calls with customers' technical teams to configure Single Sign-On and User Provisioning, address queries, and identify issue trends.

This is a permanent work from home position based in Japan.

About you

同様の職種または顧客対応の職種での経験
SQLの使用経験およびSQLクエリの作成経験

顧客からの問い合わせに対し、プロフェッショナルかつ迅速に対応できる能力

顧客からの問題における傾向を特定し、チーム全体で知識を共有した経験

顧客の技術チームとITコールを主導し、SSOおよびユーザープロビジョニングの設定・構成を行う能力

共感を持ってコミュニケーションを取り、問題解決に導くことで、最高水準のサポートを提供できる能力

Workvivoの機能と活用方法について顧客にサポートとガイダンスを提供し、高い価値を引き出す能力

顧客の質問を先回りして予測し、信頼を築くために積極的に行動できる能力

Experience in a similar role or customer-facing role

Experience with SQL and experience writing SQL queries

Able to resolve customer queries in a professional and timely manner

Experience with identifying trends in customer issues and knowledge-sharing with the wider team

Able to lead IT calls with Workvivo clients technical teams to set up and configure SSO & User Provisioning

Be able to provide best in class support by communicating with empathy to drive issues to resolution

Be able to provide support and guidance to customers on Workvivo features and capabilities to drive high value

Be able to work proactively, anticipating customer questions and building trust

WHAT YOU GET IN RETURN:

Fully Remote work based in Japan

Competitive salary

Benefits

Equipment provided

The opportunity for professional growth.  

Autonomy and Responsibility

A chance to work with a global team and a scaling company

OUR RECRUITMENT PROCESS

45 min Teams interview with the Recruitment Team

Language test if applicable to the role

45 min Teams interview with the Hiring Team

45 min Teams values interview with Senior Leadership