Location: this is a remote role with a preference for NYC or Chicago

About Us:

Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world’s largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day.

Why work at Pacvue?

Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations.
Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed.
Learn – from the best!  Our team is full of talented people who want to help you learn, grow – providing you with mentorship, the industry’s best practices and thought leadership.
Grow fast – the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market.

About the role:

As an Associate Director, Strategic Account Management at Pacvue, you will serve as the primary point of contact, consultant, and advocate for several of our largest global enterprise clients. This pivotal role will involve working closely with key stakeholders from major brands to manage and grow high-value partnerships, ensuring they achieve success through our platform while driving revenue growth for Pacvue. You will be expected to leverage your strong leadership and analytical skills, exceptional communication abilities, and strategic insights to optimize client outcomes, influence decision-making, and elevate the value of our partnerships for long-term growth.

Responsibilities:

Client Relationship Management:

Serve as the primary point of contact for assigned global enterprise brands, fostering strong, trust-based relationships, including with senior and executive-level stakeholders.
Build and nurture long-term, high-value partnerships that drive both client success and Pacvue’s revenue growth.
Act as a strategic consultant to clients, offering expert guidance on eCommerce best practices, performance optimization, platform usage, and ways to get the most value out of the Pacvue software suite.

Strategic Planning & Consultation:

Analyze client data to uncover insights and opportunities for improvement, leveraging Pacvue's platform to recommend solutions that align with the client's business objectives.
Partner with clients on joint strategy sessions, presenting data-driven recommendations and ensuring the execution of effective eCommerce strategies.
Identify areas for up-sell and cross-sell opportunities within existing accounts to drive incremental revenue growth and unlock new business for Pacvue.

Cross-Functional Collaboration:

Partner with internal teams, including Sales, Customer Success, Product, and Marketing, to advocate for client needs and ensure seamless service delivery.
Collaborate with Pacvue’s leadership team to develop strategies that align client objectives with Pacvue’s product roadmap and strategic vision.

Performance & Reporting:

Regularly track and report on client performance, providing analysis and actionable recommendations to drive improved results through Pacvue.
Monitor key performance indicators (KPIs) to ensure client success, using data insights to proactively suggest adjustments to strategies or channel mix.
Prepare and deliver presentations to executive-level audiences, influencing decisions and securing buy-in on new strategies or growth initiatives.

Client Advocacy & Growth:

Be a passionate advocate for client success within Pacvue, ensuring their needs and challenges are met with the highest level of service and support.
Continuously look for ways to help clients maximize the value of Pacvue’s tools and technology to enhance their eCommerce advertising results.
Effectively negotiate and sign contracts for renewals or expansion opportunities within your book of business.

Skills & Qualifications:

8+ years of experience in an Account Management, Client Success, or Consulting role, ideally in eCommerce, digital advertising, or SaaS.
Proven experience working with large, global enterprise clients and managing high-stakes partnerships.
Experience with assigned Sales or Revenue targets, and the proven ability to consistently meet and exceed goals.
Highly analytical with the ability to interpret complex data, extract actionable insights, and drive strategic decision-making.
Exceptional communication and presentation skills, with the ability to effectively influence executive-level audiences.
Strong problem-solving skills and the ability to prioritize and manage multiple competing priorities.
A strategic thinker who can proactively identify opportunities for growth and continuously improve client outcomes.
Comfortable with change and capable of thriving in a fast-paced, dynamic environment.

Benefits:

Flexible Paid Time Off
Paid Holidays and Floating Holidays
Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance
401k with Employer Match
Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
Paid Parental Leave

The annual OTE (On-Target Earnings) range for this position is $185-$220k. The actual OTE will vary based on the candidate’s experience, skills, and qualifications, as well as internal equity and market data for their location. This role includes a base salary and performance-based variable compensation, with full details to be shared during the recruitment process.

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