About PatientPartners

PatientPartners is on a mission to become the #1 marketing agency for physiotherapy clinics in North America. We help clinics grow through proven marketing systems, smart strategy, and a team that understands both healthcare and performance. We’re a fast-growing, values-driven agency that believes in meaningful work, great client relationships, and results that matter.

About the Role

As an Account Manager / Client Success Manager at PatientPartners, you'll be the primary point of contact for our physiotherapy clinic clients. Your job is to ensure client success through excellent communication, thoughtful coordination, and proactive problem-solving. You’ll bridge the gap between clients and our internal marketing team—owning the relationship, guiding the process, and driving retention. That means being fluent in digital marketing concepts and able to guide conversations around performance, strategy, and next steps. You'll bring both relationship-building and marketing savvy to the table—translating data into insight, feedback into action, and strategy into long-term client success.

What You’ll Do

Client Communication & Success

Lead biweekly check-in calls with clinic owners and managers (approx. 10 per week)
Build relationships and trust through clear, consistent communication
Share marketing reports and updates, translating performance into meaningful insights
Gather client feedback on landing pages, campaigns, and ongoing work
Support journalist outreach and backlink campaigns by coordinating clinic input

Account Management

Host onboarding calls for new clients and get them set up across platforms
Ensure new accounts are configured properly in our marketing systems
Provide clients with weekly pulse updates summarizing project status
Share monthly reports with commentary and insights on performance

Project Coordination

Take over client onboarding from sales and ensure a seamless transition
Capture action items from meetings and track them in our project management tool
Coordinate with our strategists, designers, and SEO team to ensure deliverables stay on track
Make sure tasks are properly scoped, documented, and updated as projects evolve

Client Retention

Proactively identify and resolve client concerns
Foster strong relationships that lead to long-term retention and growth
Highlight wins and progress with data, insight, and clear communication
Advocate for the client internally to ensure their success is always top of mind

You’re a Great Fit If You:

Must speak and write fluently in English
Have 3+ years in account management, client success, or agency work
Are highly organized and detail-oriented
Communicate clearly and confidently with business owners and internal teams
Can translate complex marketing deliverables into simple client-facing updates
Are proactive, reliable, and solution-oriented
Are familiar with project management tools (like ClickUp, Asana, or similar)
Have a strong understanding of digital marketing concepts including SEO, Google Ads, and landing page performance—and can confidently speak to strategy and results with clients
(Bonus: if you have experience in healthcare marketing)

Why Join Us

Meaningful work helping healthcare businesses grow
A supportive, remote-first team environment
Opportunity to grow with a fast-moving company
Work with kind, motivated, and mission-driven teammates
Access to ongoing training and development

Expectations

This is a 40 hours per week 5-days a week contract. Ideally we will want someone available anywhere between the hours of 8am-6pm PST.

To Apply:
Please apply on our website: https://patientpartners.co/account-manager-client-success-manager/