What is PerfectServe?

PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. PerfectServe is featured on this year’s Inc 5000 list, which profiles the fastest-growing private companies in America. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!

PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows.

By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.

We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day.

Overview

PerfectServe is seeking a Director of Software Engineering to lead our healthcare scheduling platform. This strategic and hands-on role involves guiding a development team, setting technical direction, and collaborating with leadership and business areas to create software roadmaps. You'll ensure your team has the right roles, people, and support, while removing obstacles to their success. As part of the technical leadership team, you'll design and implement a strategy aligned with R&D objectives.

Essential Functions

Leadership and Team Management: Build, guide, and mentor a team of software engineers. Foster a culture of innovation, collaboration, and continuous improvement. Oversee hiring, training, and performance evaluations.
Technical Strategy and Direction: Define and implement technical strategies and roadmaps aligned with company objectives. Set engineering standards and ensure adherence to best practices in coding, testing, and deployment.
Project Oversight and Delivery: Oversee the design, development, and delivery of high-quality software products and services. Manage project deadlines, resource allocation, and prioritization. Ensure successful product releases in collaboration with product management and other stakeholders.
Operational Efficiency: Manage the department's budget and resource distribution. Establish metrics and monitoring systems to track performance, productivity, and customer satisfaction. Address security concerns and ensure compliance with regulatory standards.
Cross-Functional Collaboration: Facilitate communication and collaboration within the engineering team and across departments. Work with executive leadership to align technical direction with business goals. Partner with other business areas to create software roadmaps and drive software excellence

Qualifications:

Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related experience.
10+ years of experience in software development, with at least 5 years in a leadership role.
Proven track record of leading engineering teams and delivering SaaS software projects.
Strong foundation in software development principles, architecture, and system design.
Experience with programming languages (Python, .NET, React, and Rails).
Knowledge of cloud computing (AWS) DevOps, CI/CD, and microservices architecture.
Understanding of data structures, algorithms, and performance optimization.
Experience managing and scaling engineering teams.
Strong ability to mentor, coach, and develop engineers and managers.
Expertise in agile development methodologies (Scrum, Kanban, SAFe).
Experience in setting technical direction and creating software roadmaps.
Strong analytical and problem-solving abilities, with a focus on delivering high-quality software solutions.

Benefits:

Remote first work environment
Health, Dental, Vision, Life and Disability Insurance options available day one.
401K - with match and immediately vested.
17 company holidays, 2 floating holidays plus competitive paid time off policy
Internal Advancement Opportunities

PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.