Respond to customer inquiries via live chat in a professional, courteous, and timely manner
Resolve customer concerns, complaints, and technical issues efficiently
Provide accurate information about products, services, and policies
Escalate complex issues to appropriate departments or supervisors when necessary
Maintain detailed records of customer interactions in the system

Qualifications:

High school diploma or equivalent; additional customer service or communications training is a plus
Previous experience in a customer service or support role, preferably in live chat or digital channels
Excellent written communication and typing skills (speed and accuracy)
Strong problem-solving abilities and attention to detail

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