Runwise is looking for a Support Engineer to join one of the fastest-growing energy tech companies in the US. Runwise has offices in New York and Boston but is a remote-first product and engineering company, and has been since its creation.

You are required to work 8:00am - 5:00pm EST

Runwise (www.runwise.com) is a fast-paced, customer-focused climate-tech startup that controls and runs the key energy systems (heating, water, etc…) in 7500+ buildings throughout the US. Runwise’s unique hardware and software service significantly reduces energy usage, substantially lowering costs and carbon output. As of today, Runwise’s technology takes the equivalent of 80,000 cars worth of carbon emissions off the road each year.

Responsibilities will include, but are not limited to:

Provide technical support to customer support teams and field technicians, guiding on questions and tasks
Analyze software-generated logs, cross-reference with observed issues, and develop solutions to resolve problems
Review code that produces logs to understand both its intended functionality and points of failure
Maintain clear written and spoken communication until the issue is fully resolved
Prioritize incoming support requests effectively
Collaborate with software and hardware engineers as needed to clarify questions
Manage tools for efficient log analysis and data extraction
Track and categorize support issues to recommend long-term solutions for software and hardware teams
Propose continuous improvements to enhance the support process

Who you are:

Experienced in resolving customer-facing technical issues
Strong communicator, able to engage with both technical and non-technical audiences
Knowledgeable in computer systems, networks, and mobile devices
Proficient with OSX or Linux terminal, SSH, log file analysis, and scripting languages such as Bash or Python

Your experience includes:

Working as a solutions or customer support engineer
Having worked or interned in a position that required analytical problem-solving skills
Courses or self-taught experience with computer scripting languages
Analyzing causes and effects and finding the root cause of problems

This is an excellent opportunity to join a fast-growing company and create a career path beyond this initial role. You will be surrounded by talented people where you will learn about real estate, clean environment technology and software/managed services sales at a very fast growing tech company, whilst having a tangible impact on reducing carbon emissions across the country.

Salary: $75,000-$90,000 (varied on experience and market rate)

What you believe:

No job is too small.
Sincerity builds trust.
Setbacks fuel progress.
Efficiency is vital.

Benefits:

Medical, dental, and vision insurance
HSA & FSA options
Paid Parental Leave
Access to Talkspace & Health Advocate
Flexible PTO
Commuter Benefits
401K
Company paid life insurance
Voluntary supplemental life insurance
Free in-office lunch on Wednesdays
Hybrid work environment
Summer Fridays
Monthly L&D Series
Employee Resource Groups (e.g. DEIB Committee, Run Club)

This is an excellent opportunity to join a fast-growing company and create a career path beyond this initial role. You will be surrounded by talented people where you will learn about real estate and software/managed services sales at a very fast growing tech company, whilst having a tangible impact on reducing carbon emissions across the country.