Why join us?

We’re a global tech company, just not the kind you’re picturing.

Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.”

People join because we’re building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast.

The scale is big. But the ownership’s personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI.

This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in.

An awesome opportunity has arisen for a Senior Customer Success Manager to join our team!

This is a full time role that will be Remote.

You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximize the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.

The ideal candidate will have a strong track record of managing Enterprise customers in the Transport and / or Logistics industries. Apply today to join a groundbreaking team!

About you:

10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organization within software
Strong ability to build executive relationships and drive business value for Enterprise customers
Experience serving customers in the Retail industry is required.
A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
Persuasion and presentation skills, with the ability to communicate up and down an organisation
Ability to actively listen, understand customer pain points and take action
Thrives in a fast-paced, dynamic environment

How you will spend your time:

Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximize the value of our solutions
Understand customers’ business objectives, challenges, and industry-specific needs to drive success
Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
Advocate for customers internally, influencing product development based on industry trends and customer feedback
Contribute to the development of industry-specific playbooks, collateral, and case studies