Manager - SRE

Come thrive at SigFig! We empower everyone to achieve their life goals and ambitions with intuitive and customer-centric financial solutions. Whether it’s through our direct-to-consumer or business-to-consumer products, or through partnerships with some of the world’s largest and most innovative financial institutions like Wells Fargo, UBS, and Citizens Bank, SigFig seeks to help consumers and institutions make better financial decisions.

About the Team and Opportunity

The Infrastructure & DevOps team at SigFig plays a critical role in ensuring the scalability, reliability, and security of our core platforms and services. As a Manager SRE, you will lead a hands-on technical team that operates 24/7 to support mission-critical systems. This is not a traditional operations role — it’s about proactively improving system resilience, driving automation, and elevating incident response maturity.

You will work closely with engineering, SRE, and security teams to streamline deployment processes, drive observability improvements, and ensure high-availability of services in a dynamic fintech environment.

Why Work for Us

As a reliable and trusted financial solutions provider with expanding reach to 1 in 3 households nationwide, we believe it takes extraordinary people to disrupt decades of legacy financial practices to reimagine solutions that serve customers at scale.
We are 130+ employees strong and steadily building. Our world-class team, affectionately coined ‘SigFigians,’ is growing with an industry-savvy board and strategic executive team guiding us forward.
We offer competitive benefits that include Flexible PTO, Wellness benefit, Mobile/Internet subsidy, Employee Recognition Programs, and more!
We are a remote-first company! We have regional hubs nationwide, with presence in 4 Countries: United States, Canada, India, and Singapore.
We believe that one size fits one and embrace a culture that honors and celebrates diversity of backgrounds, approaches and experiences.
We are guided by our core values: Customer Delight, Make It Happen, Think Big, and We Over Me. Read more about our core values and how we live them every day on our website here.

How You’ll Make an Impact

Lead a global, distributed SRE/DevOps team operating in a 24/7 production environment.
Develop and implement automation frameworks for self-healing, auto-remediation, and system optimization.
Enhance monitoring and observability through tools like Splunk, Prometheus, and AI-powered alerting platforms.
Improve CI/CD pipelines using Jenkins, GitHub Actions, ArgoCD, and drive continuous delivery at scale.
Manage and scale infrastructure using Terraform, Kubernetes, Puppet, and similar tools.
Act as the first technical escalation point for Level-2/L-3 troubleshooting of production incidents involving Linux servers, cloud networking, and Kubernetes clusters.
Lead post-incident reviews, implement automated solutions for root cause issues, and contribute to a growing incident knowledge base.
Collaborate cross-functionally with Engineering, Security, and Product to align reliability initiatives with business objectives.
Establish and enforce SLOs and error budgets to continually raise system reliability standards.

Ideal SigFigian for this Role

7+ years of experience in SRE, DevOps, or Technical Operations roles.
2+ years in a leadership role managing global, distributed teams in a high-uptime environment.
Proven experience with AWS, GCP, or Azure, and implementing infrastructure as code at scale.
Strong scripting skills in Python, Bash or similar for automation and operational tooling.
Deep understanding of observability and incident management best practices.
Experience with CI/CD and deployment orchestration tools.
Familiarity with containerized and microservices-based architectures.
Passion for automation, reliability engineering, and continuous improvement.
Excellent communication and leadership skills to coordinate across global teams.
Previous experience in fintech or highly regulated environments is a plus.

Perks and Benefits

Tax-friendly Compensation
Liberal Leave Policy
Medical cover for the family, including parents
Quarterly Wellness Benefit
WFH Allowance
Mobile/Internet subsidy (for smooth WFH experience)
Employee Referral Program
Employee Recognition Program
And more!