We are seeking a capable and proactive IT Support Specialist to deliver technical support services in Ho Chi Minh City, Vietnam. This role includes hands-on hardware and software support, infrastructure maintenance, incident management, and collaboration with global and local IT teams.

Key Responsibilities:

Provide onsite and remote support for desktops, laptops, mobile devices, and standard business software
Handle setup and deployment of new devices with a white-glove service approach
Troubleshoot basic network issues (router, Wi-Fi)
Support hardware including laptops, printers, and video conferencing equipment
Provide operational support for servers and virtualization platforms (e.g., Hyper-V)
Monitor and maintain hardware including servers, firewalls, switches, Wi-Fi access points, CCTV, printers, scales, timekeeping devices, and handheld PCs
Ensure compliance with IT security and change management protocols
Administer user accounts and access through identity management systems
Support network hardware such as firewalls, switches, and access points (e.g., Cisco Meraki)
Collaborate with internet and network vendors to resolve connectivity issues
Handle incident tickets via ITSM systems or email alerts
Provide remote assistance to home-based users
Work closely with regional/global IT teams for escalations and project support

Requirements:

Diploma or Bachelor's Degree in one of the following (or related) fields:

Information Technology
Computer Science
Network Engineering
Systems Administration

Professional Certifications (Preferred/Desirable):

CompTIA A+
CompTIA Network+
Microsoft Certified: Modern Desktop Administrator Associate
Cisco Certified Network Associate (CCNA)
VMware or Microsoft Hyper-V certifications
ITIL Foundation Certification
CompTIA Security+ or equivalent

Other Requirements:

Based in or willing to work in Ho Chi Minh City
Possess a valid driver’s license for local travel when needed

TechCloud Private Limited