We are seeking a skilled and customer-focused Online Chat Representative to join our remote support team. In this role, you will engage with customers via live chat to provide product or service information, resolve issues, and ensure a positive customer experience.

This is a fully remote position offering flexibility, training, and growth opportunities within a dynamic and supportive team environment.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via live chat
Provide accurate information about products, services, billing, and policies
Troubleshoot issues and guide customers through solutions in real-time
Escalate complex concerns to the appropriate department when necessary
Maintain detailed and accurate chat records using internal systems
Meet performance metrics such as response time, resolution rate, and customer satisfaction
Stay up-to-date on company offerings and standard procedures

Qualifications:

High school diploma or equivalent; associate degree a plus
1+ year of customer service or chat support experience preferred
Exceptional written communication and typing skills
Ability to multitask and manage time effectively in a fast-paced environment
Tech-savvy with experience using CRM or help desk platforms
Strong problem-solving and interpersonal skills
Reliable internet connection and quiet home workspace

What We Offer:

Competitive compensation
Fully remote flexibility
Comprehensive training and onboarding
Supportive, collaborative team environment
Career development and advancement opportunities

Join Our Team:

If you’re a proactive communicator with a passion for customer satisfaction and a desire to grow within a remote-first company, we’d love to hear from you.

Apply now to become an Online Chat Representative at The Call Firm!