The Democratic National Committee (DNC) Tech Team is hiring an IT Help Desk Associate to provide support to our DNC staff! We are looking for someone who can ensure that the Democratic National Committee runs smoothly from a technical perspective, and that our staff can fight to win elections in every zip code. The ideal candidate will be a critical member of the team supporting the IT Director in providing optimal support to the DNC.

Responsibilities:

Serve as the first line of defense for in-person and remote technical support
Deliver excellent customer service and ensure our VIP users are handled with sustainable urgency
Utilizing the Zendesk ticketing system to track and follow up with user requests
Escalate complex issues to Tier 2 and Tier 3 resources after exhausting all efforts at the Tier 1 level
Update documentation to ensure our policies, workflows, and technical information are kept up to date
Responsible for inventory management and upkeep of the server room
Assist and support for events, such as DNC and All-Staff meetings, press conferences, and more
Other duties as assigned to support the department and the DNC's mission

Qualifications:

1-2 years of experience in IT roles or relevant coursework
Dedication to customer service with strong interpersonal skills;
Basic knowledge of networking such as TCP/IP, routing and switching;
Experience with both computer and mobile device enterprise management systems such as Google Workspace and JAMF;
Knowledge of Zendesk or other similar ticketing systems
Knowledge of macOS, iOS, and chromeOS

Benefits:

The DNC offers a generous benefit package, including:

More than 30 days of paid time off, including Federal holidays, vacation, and personal days;
Health and dental insurance for employee and dependents;
90% paid by the DNC, 10% paid by employee;
Supplementary vision plans available to employees for purchase;
Up to a 4% employer match DNC 401(k) plan;
Employee Assistance Program (EAP) available to DNC employees and their dependents at no cost to staff;
Pre-tax Flexible spending account benefits available to employees and dependents.

The Democratic Party