Position Type: Full-Time

Compensation: P50,000 to P100,000 per month (All-in salary package)

Job Location: Remote

Job Highlights:

Paid Time Off: Relax and recharge with paid vacation and sick leaves.
Bonus Boost: Enjoy an extra bonus with our 13th month pay.
Health Matters: Get comprehensive HMO coverage upon regularization.
Weekends Free: Say goodbye to work on weekends and embrace personal time.
Extra Earnings: Overtime opportunities available for additional income.
Work-Ready: We provide the essential work device for seamless productivity.

Company Overview:

Theoria Medical is a comprehensive medical group and technology company dedicated to serving patients across the care continuum with an emphasis on post-acute care and primary care. Theoria serves facilities across the United States with a multitude of services to improve the quality of care delivered, refine facility processes, and enhance critical relationships. We offer a broad scope of services including multispecialty physician services, telemedicine, remote patient monitoring, and more. We currently operate primary care clinics and provide medical services to skilled nursing facilities in numerous states across the nation.

As a leading edge, innovative, and quality driven physician group, we continue to expand nationally. In pursuit of this, we continue to seek talented individuals to join our amazing team and care for our population. We wish to extend a warm welcome to all candidates interested in making a difference in healthcare delivery by joining the Theoria team.

Theoria is seeking a highly skilled and experienced Technical Support Director to lead our technical support team. The ideal candidate will be responsible for overseeing the delivery of technical support services to our customers, ensuring a high level of customer satisfaction, and managing the technical support staff. This role requires strong leadership, excellent problem-solving abilities, and a deep understanding of technical support processes and best practices.

Shift Structure:

Monday-Friday 10am-6pm EST
Remote

Responsibilities:

Leadership and Management:

Lead, mentor, and manage the technical support team, including hiring, training, and performance evaluations.
Develop and implement strategies to improve team performance, efficiency, and customer satisfaction.
Foster a positive and collaborative team environment.

Customer Support:

Oversee the delivery of technical support services to customers, ensuring timely and effective resolution of issues.
Monitor and analyze support metrics to identify trends and areas for improvement.
Develop and maintain strong relationships with key customers and stakeholders.

Process Improvement:

Identify and implement best practices for technical support processes and procedures.
Continuously evaluate and improve support tools, systems, and workflows.
Ensure compliance with company policies and industry standards.

Technical Expertise:

Maintain a deep understanding of the company's products and services.
Stay updated with the latest industry trends and technologies.
Provide technical guidance and support to the team as needed.

Communication:

Communicate effectively with customers, team members, and other departments.
Prepare and present regular reports on support performance and initiatives.
Act as a liaison between the technical support team and other parts of the organization.

Requirements and Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.
At least 3 years of experience in managing a technical support team.
Strong technical background with knowledge of relevant tools and technologies.
Excellent leadership and team management skills.
Exceptional problem-solving and analytical abilities.
Strong communication and interpersonal skills.
Ability to work under pressure and handle challenging situations.
Must be amenable to work on a night shift schedule and holidays.
Experience with a healthcare company and knowledge of HIPAA is a plus

Compensation and Benefits:

Salary is commensurate with experience.
Road to promotions and management opportunities
13th month pay
Paid time off
HMO

Employee must be able to perform the essential functions of this position satisfactorily, with or without a reasonable accommodation. Employer retains the right to change or assign other duties to this position.

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