Total Expert is the purpose-built customer engagement platform trusted by more than 200 financial enterprises. Total Expert unifies data, marketing, sales, and compliance solutions to deliver the perfect customer journey across every financial milestone in any market. Total Expert turns customer insights into actions that increase loyalty and drive growth for modern banks, lenders, and credit unions.

The Technical Account Manager (TAM) at Total Expert is a trusted partner to our financial services customers, helping them maximize the value of the platform through strategic guidance, technical enablement, and ongoing optimization. TAMs serve by combining product expertise with a deep understanding of customer goals, business context, and technology landscape.

This role bridges the gap between strategic vision and practical execution, delivering consistent, high-quality engagements that are grounded in best-practices that will drive adoption, operational efficiency, and measurable outcomes. The ideal candidate brings a proactive, service-minded approach and is energized by the opportunity to help customers make critical financial decisions that shape their lives.

What you’ll be doing:

Be the technical expert on customer use cases, configuration and tech stack
Deliver structured, outcome-focused engagements that drive platform usage and customer value
Identify and guide expansion and optimization opportunities as customer needs evolve
Conduct usage reviews and platform audits to maximize ROI/value
Lead strategic conversations with Customer to align business objectives with platform execution
Provide actionable recommendations based on data insights, technical design, and industry best practices, taking said action on behalf of the customer, where possible
Document the project, including requirements, actions, outcomes and ROI-related deliverables

Stakeholder Collaboration & Advocacy

Partner with CSMs and Customers to build mutually agreed-upon success plans that drive high-value engagements, resulting in retention and growth
Advocate internally for customer needs and serve as a voice to Product and Engineering teams
Participate in strategic planning, roadmap discussions, and Executive Business Reviews
Maintain detailed records of account activity and engagement history in CS tools

Internal Enablement & Continuous Improvement

Share field insights, scalable solutions, and best practices across the organization
Contribute to improving delivery playbooks, engagement models, and consulting frameworks
Help refine internal processes to ensure TAM activities are efficient, impactful, and measurable
Occasional travel may be required for strategic customer engagements

What we are looking for:

Ability to operate independently with a proactive, customer-first mindset
Bias for action and urgency
Passion for helping organizations adopt technology and achieve measurable success
Experience working with multi-stakeholder, enterprise accounts in complex industries
Strong critical thinking and communication skills—capable of translating strategy into action
Comfortable managing multiple projects and priorities within a dynamic environment
Excellent organization, time management, and documentation skills
High proficiency in Microsoft Excel, PowerPoint, and process documentation

Preferred Qualifications:

3+ years in a Technical Account Management, Implementation, or Customer Success role
Experience supporting financial institutions, mortgage lenders, or fintech companies
Familiarity with Mortgage Tech (LOS, POS, PPE, CRM), APIs, BI tools, and data integration models
Background in a Saas billable utilization framework, delivering structured customer engagements with measurable outcomes

Compensation/Benefits

The anticipated base salary range for this role is $85,000 - $95,000 annually. Final total compensation offered is dependent upon the selected individual's qualifications and experience. This position is also eligible for an annual discretionary bonus based on company performance and other factors. As an employee of the company, you will be eligible to participate in the Employee Stock Option Plan. Total Expert offers a competitive range of benefits including Medical, Dental, Vision, HSA (Health Savings Account), FSA (Flexible Spending Accounts), company paid Life Insurance, Short-Term Disability, Long-Term Disability, Flexible Time-Off (FTO), Paid Parental Leave, and 401(k) with employer match.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.