About Truv:

Truv is revolutionizing the financial data landscape as the safest and most reliable API platform for payroll account access. Our solutions power income & employment verification, direct deposit switching, and beyond. Backed by $30M from Kleiner Perkins and NYCA, we're taking on a $2B legacy market with innovation and customer-centricity. Led by veterans from Apple, Carta, Venmo, MX, and Okta, we're building the future of financial data access.

Position Overview:

We are seeking a Technical Enterprise Account Manager to serve as a trusted advisor to our enterprise Fintech and Financial Institution clients. This role combines deep technical expertise with strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.

Key Responsibilities

Own the technical relationship with assigned enterprise accounts post-sales, serving as the primary point of contact for technical implementation, integration, and optimization
Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment
Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources
Create and deliver training programs for customer teams
Proactively identify and resolve technical challenges before they impact customer satisfaction
Conduct review sessions and health checks to ensure optimal platform utilization
Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption
Partner with Product and Engineering teams to advocate for customer needs and provide market feedback
Document best practices and contribute to internal knowledge base
Guide customers through platform updates, new feature releases, and technical changes

Required Skills

Technical aptitude and ability to learn new technologies quickly
Strong relationship building and stakeholder management
Strategic thinking with strong execution capabilities
Natural curiosity and proactive problem-solving mindset
Customer obsession and empathy
Results-driven with a gritty, entrepreneurial spirit
Excellent written and verbal communication
Executive presence and ability to build trust at all organizational levels
Project and program management expertise
Data analysis and reporting capabilities
Change management experience
Technical documentation skills

Success Metrics

Customer retention and expansion rates
Technical implementation success rates
Time-to-value for new customers
Customer satisfaction and NPS scores
Product adoption metrics
Technical issue resolution times
Customer health scores
Revenue growth within accounts

Why Truv?

Competitive salary and equity package
Comprehensive health, dental, and vision benefits
Remote work flexibility
Regular team events and collaboration opportunities
Work with cutting-edge technology and innovative customers
Learn from experienced leadership team from top tech companies
High-impact role with clear growth trajectory
Opportunity to shape the future of financial data access