Instructional Designer

Job Description

About Us

Ushur delivers the world’s first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases.

Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value.

About UshurI Ushur XOSl Ushur GenA I

Title: Instructional Designer

Experience: 5+

Location: Bangalore

Work Mode: Remote

About the Role

The Enablement team at Ushur plays a strategic role in driving organizational growth by equipping internal

teams, customers and partners with the knowledge and tools they need to succeed. We design impactful

learning experiences , product training and resources that accelerate onboarding and improve product

adoption. This is a full-time role for an Instructional Designer, located in Bengaluru. The Instructional

Designer will be responsible for designing and developing innovative learning solutions that drive learning

outcomes. This will include creating learning objectives, developing learning plans, and designing and

developing learning content. The role also includes working collaboratively with team members to deliver

engaging and highly effective learning experiences.

Responsibilities

Conduct research on assigned projects to develop a project framework and basic understanding of the subject matter.
Create or collaborate with subject matter experts (SMEs) to develop content, including text, multimedia elements (such as videos, images, and audio), interactive elements, and assessments.
Translate complex SaaS product features and workflows into clear, engaging learning content tailored to different user personas.
Identify required conceptual procedural content, content sequencing, flow of information, and relevancy of media, using the instructional design models like ADDIE (Analyse, Design,
Development, Implementation & Evaluation).
Develop and integrate content, and materials, to meet detailed design, and standards, and support the overall learning goals and objectives in either e-learning, ILT, or vILT deliveries.
Review deliverables for completeness, compliance with standards, and consistency with the detailed design before delivery.
Gather feedback from learners and stakeholders, analyze data on learning outcomes and user engagement, and iteratively improve the deliverables solution over time.
Evaluate course assessment results and identify continuous improvement areas and enhancements based on lessons learned; modify process steps as appropriate for client situations.
Stay updated on emerging trends, best practices, and technologies in instructional design and e- learning to enhance your skills and expertise continuously.

Qualifications

A degree in Education, Instructional Design, or related field, or equivalent work experience
Familiarity with and enthusiasm for using AI tools to enhance efficiency and innovation.
Deep expertise in Articulate 360 – Storyline 360, Rise 360 products
Familiarity with eLearning software such as Captivate, Camtasia , Vyond, Adobe Creative Suite
Familiarity with SCORM standards and LMS publishing requirements.
Excellent written and visual communication skills.
Proficient in organizing complex information for learner accessibility.
Continuous learning mindset and a proactive mindset towards working and building up working relations.
Creative thinking about the best learning solution.
Driven, self-motivated, enthusiastic, and with a “can do” attitude
Prior experience in a fast-based startup/SaaS based products ecosystem would be an added bonus

Why Join Us?

Thriving Company Culture
At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.

Bring Your Whole Self to Work.
We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.

Rest and Recharge.
We encourage work-life balance with 20 days of flexible paid time off annually, along with Monthly Wellness Days – dedicated time off to focus on self-care. Your well-being matters, and we make space for it.

Comprehensive Health Benefits.
Your health is a priority. We provide preventive health check-ups, medical insurance coverage for employees and their dependents, wellness sessions, and expert-led health talks at the office.

Invest in Your Future.
We offer competitive compensation and stock options to give you a stake in Ushur’s success. You’ll grow with us while contributing meaningfully to our journey.

Embrace Growth.
Growth Mindset is one of our core values – we believe in lifelong learning. Employees are encouraged to explore certification courses and professional development, with reimbursement opportunities. You’ll also have access to the Ushur Community’s vast learning resources.

Flexible Work Options.
We recognize the need for flexibility. Depending on your role and location, we offer an in-office or hybrid work model that supports both collaboration and personal well-being.